1. Prepaid Credits

Message credits are sold on a prepaid basis. Once credits are added to your account and messages are submitted to operator networks, those credits are considered consumed and are non-refundable.

2. Unused Credits

Unused credits within their validity period may be considered for refund at our discretion where no messages have been sent and the request is made within 7 days of purchase. An administrative and payment-gateway deduction may apply.

3. Failed Messages

Credits for messages that fail due to a verified platform or route error on our side are automatically returned to your account balance. Failures caused by invalid numbers, DND filtering, handset unavailability, operator rejection or non-compliant templates are not refundable.

4. Duplicate Payments

Duplicate or excess payments are refunded in full to the original payment method within 7–10 working days of verification.

5. Setup and Onboarding Fees

Sender ID registration, DLT assistance, WhatsApp onboarding, custom integration and dedicated route fees are non-refundable once work has commenced.

6. How to Request a Refund

Email office@rdits.in from your registered address with your account ID, invoice number and reason. We acknowledge within 2 working days and resolve within 10 working days.